Refund policy

Submit a cancellation, billing dispute, or refund request within 7 calendar days of the charge or the service incident. Email our support team with the tracking number, payment reference, reason for the request, and supporting evidence.

A confirmed service cancelled before a driver or delivery partner is assigned is eligible for a full refund of the service charge, except for a clearly disclosed non-recoverable third-party fee already incurred with the customer’s approval.

If a driver has been assigned but the package has not been picked up, the refundable amount is the amount paid minus reasonable, documented costs already incurred, such as dispatch, waiting, cancellation, toll, or third-party fees disclosed for the service.

Once pickup has occurred or a delivery attempt has been made, completed operational work is generally non-refundable. We may provide a partial refund, redelivery, or service credit when the service was not completed because of a verified failure attributable to 5999Cargo.

A successfully completed delivery is non-refundable. This does not limit a valid claim for a duplicate charge, an incorrect amount, fraud, or verified loss or damage covered by the service agreement or applicable law.

Verified duplicate charges and amounts charged in error are eligible for a full correction or refund. Unauthorized payment concerns should be reported promptly to us and to the card issuer when appropriate.

We review and process approved refunds within 5–10 business days. After processing, the customer’s bank or card issuer may require additional time to post the credit. Refunds are normally returned to the original payment method and currency.

Email info@5999cargo.com with the tracking number, payment reference, reason, requested resolution, and supporting evidence. Contacting us first does not waive any non-waivable rights available under applicable law or card-network rules.