Customer support

Reach the right delivery team.

Use a direct channel for active deliveries, payments, refunds, or privacy questions. Clear references help us respond faster.

Tracking and delivery

Include the tracking number and a clear description of the delivery question.

Open tracking

Billing and refunds

Include the tracking number, payment reference, and supporting evidence. Requests should be sent within 7 days.

Email billing support

Privacy requests

Request access, correction, deletion, or another applicable privacy right.

Email privacy team

Direct contact

Emailinfo@5999cargo.comPhone+5999 670 5999
HoursMonday–Friday, 9:00–18:00 local time. Online tracking is available 24/7.

Business address

8578 NW 61st StreetMiami, Florida, 33166 or 33195United States

Services are provided by 5999Cargo Group, incorporated in To be configured, United States. Delivery coverage is confirmed separately from the business address.