1. Eligible markets
Service is currently offered in selected markets, subject to address-level confirmation: Miami, Aruba and Curacao. A market name on this page does not guarantee that every postal code, building, route, or package is eligible.
2. Delivery timing
Delivery timing is confirmed before purchase and depends on market availability. Timing begins only after the booking, package readiness, pickup details, and payment requirements are confirmed. Estimates may change because of traffic, weather, access, recipient availability, safety, or events outside reasonable control.
3. Rates and currency
Service charges are disclosed in USD unless expressly stated otherwise. Rates are disclosed before payment and may depend on distance, service window, package size, and special handling. Applicable surcharges or redelivery fees must be disclosed before they are charged.
4. Pickup readiness
The sender must provide a safe, accessible pickup location, accurate contact information, lawful contents, and packaging suitable for normal last-mile handling. Waiting time or a failed pickup caused by package unavailability may result in a disclosed fee.
5. Delivery attempts
A delivery attempt is made using the confirmed address and instructions. When access is unavailable, information is inaccurate, or the recipient cannot be reached, the package may be rescheduled, held, returned, or made available through another agreed process. Additional service fees are disclosed before redelivery or return.
6. Address changes
Address changes require confirmation and may affect eligibility, timing, and price. A driver is not required to deliver to an unconfirmed address or follow instructions that create legal, security, or safety risks.
7. Delivery evidence
Depending on the service, delivery may be documented through a scan, timestamp, recipient name, signature, photograph, geolocation, one-time code, or driver notes. Evidence is handled according to the Privacy Policy.
8. Restrictions and guarantees
Restricted, dangerous, illegal, improperly packaged, or inaccurately described items may be refused or returned. Delivery dates and windows are estimates unless the written service confirmation expressly identifies a guaranteed service and its remedy.
9. Support
For delivery questions, contact info@5999cargo.com or call +5999 670 5999. Monday–Friday, 9:00–18:00 local time. Online tracking is available 24/7.